Terms and Conditions

1. Introduction

Welcome to TaxiGN (“we”, “us”, “our”). By using our website and taxi services, you agree to comply with and be bound by the following Terms and Conditions. Please review these terms carefully before using our services. If you do not agree with these Terms and Conditions, you must not use our services.

2. Definitions

• Service: Refers to the taxi transportation services provided by TaxiGN.

• User/Customer/You: Any person or entity who uses our services.

• Driver: A person authorized by TaxiGN to operate a taxi vehicle to provide transportation services.

• Website: TaxiGN.com

3. Booking and Confirmation

3.1 Booking Process

• Users can book a taxi service by calling our customer service hotline.

• To make a booking, you must provide accurate and complete information, including pickup location, destination, date, time, and any special requirements.

3.2 Booking Confirmation​

• It is your responsibility to review and ensure that all booking details are correct.

3.3 Booking Changes

• Any changes to the booking details must be communicated to us at least 30 minutes before the scheduled pickup time.

• We reserve the right to refuse any changes to the booking that are not made within the stipulated time.

4. Cancellation Policy

4.1 Cancellation by the Customer

• Customers may cancel their bookings without any charge up to 45 minutes before the scheduled pickup time.

• Cancellations made less than 45 minutes before pickup may incur a cancellation fee of 20 percent of the estimated fare.

4.2 Cancellation by TaxiGN

• We reserve the right to cancel any booking at any time due to unforeseen circumstances, such as adverse weather conditions, vehicle breakdowns, or driver unavailability.

• In such cases, we will notify you as soon as possible and provide alternative arrangements or a full refund of any pre-paid amounts.

5. Pricing and Payment

5.1 Pricing

• Our fares are calculated based on distance, time, and any applicable surcharges or tolls.

• Estimated fares provided at the time of booking are subject to change based on traffic conditions, route changes, or additional stops requested by the customer.

5.2 Payment

• Payment can be made via cash, cell, PayPal, or any other payment method accepted by us at the end of the ride.

6. User Responsibilities

6.1 Conduct

• Users are expected to behave respectfully and responsibly during the ride. Any misconduct, harassment, or illegal activity will not be tolerated and may result in refusal of service.

• Smoking, eating, or drinking alcoholic beverages are prohibited in the vehicle unless explicitly allowed by the driver.

6.2 Property

• Users are responsible for their personal belongings. We are not liable for any loss or damage to personal items left in the vehicle.

• Users will be held liable for any damage caused to the vehicle or property during the ride due to negligence or misconduct.

7. Driver Responsibilities

• Drivers are expected to maintain a high standard of professionalism, safety, and customer service at all times.

• Drivers must ensure the vehicle is clean, safe, and well-maintained.

• Drivers are responsible for adhering to all traffic laws and regulations.

8. Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to delays, missed flights, or loss of income.

• Our maximum liability to you for any reason shall be limited to the total amount paid by you for the specific service.

9. Privacy and Data Protection

• We are committed to protecting your privacy and personal data. Any information collected during the booking process will be handled by our Privacy Policy.

• By using our services, you consent to the collection, use, and sharing of your personal information as described in our Privacy Policy.

10. Amendments to Terms and Conditions

• We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

• It is your responsibility to review these Terms and Conditions periodically to stay informed about any updates.

11. Governing Law

• These Terms and Conditions shall be governed by and construed by the laws of The City of Katy

• Any disputes arising out of or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the City of Katy.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: taxign1@gmail.com

• Phone: 346-857-8677

13. Accessibility

• TaxiGN is committed to providing accessible transportation options for all customers, including those with disabilities. Please notify us at the time of booking if you require any special assistance or accommodations.

14. Lost and Found

• Customers can contact our customer service to inquire about lost items. We are not responsible for any items left in the vehicle.

15. Promotions and Discounts

• From time to time, we may offer promotions or discounts. These offers are subject to specific terms and conditions and may be modified or withdrawn at our discretion.

16. Feedback and Complaints

• We welcome feedback to improve our services. Please contact our customer service team if you have any complaints or suggestions. We will investigate and respond to any issues promptly.